Last Updated: February, 2026
Privacy Policy
It is a legal document that explains how a website, app, or business collects, uses, stores, and protects user data.
1. Information We Collect
We collect information you voluntarily provide when you contact us, request a quote, enter into a service agreement, provide project materials, or subscribe to our communications. This includes your name, contact details, business information, billing details, and project-related content. We also automatically collect certain data when you visit our website, such as your IP address, browser type, device information, pages visited, and navigation behavior. Additionally, we may receive information from third parties, including referrals, publicly available data, payment processors, and analytics providers like Google Analytics.
2. How We Use Your Information
We use your information to provide our services, including communicating about your project, creating and delivering websites and designs, configuring third-party integrations (Shopify, Framer, Stripe, Klaviyo, Qoblex), processing payments, and providing support. We also use it to improve our services through analytics and research, to communicate with you about updates and marketing (with your consent), and for legal purposes such as compliance, fraud prevention, and enforcing our agreements.
3. Legal Basis for Processing (GDPR)
For clients in the European Union and European Economic Area, we process your personal data based on contractual necessity (to perform our agreement with you), legitimate interests (improving services, marketing, fraud prevention), consent (for specific purposes like marketing communications), and legal obligation (tax and accounting requirements).
4. How We Share Your Information
We do not sell your personal information. We may share it with service providers who assist in delivering our services, including Shopify, Framer, Stripe, Tilopay, PayPal, Klaviyo, Qoblex, DHL, FedEx, USPS, Google Analytics, and cloud storage providers. These providers are contractually obligated to protect your data. We may also disclose information when required by law, in response to legal requests, or to protect rights and safety. In the event of a merger or acquisition, your information may be transferred as part of that transaction.
5. Cookies and Tracking Technologies
Cookies are small text files placed on your device to help websites remember preferences and understand usage patterns. We use essential cookies for website functionality, analytics cookies to understand visitor behavior, preference cookies to remember your settings, and marketing cookies where applicable. You can control cookies through your browser settings, though disabling them may affect website functionality.
6. Data Retention
We retain your personal information for as long as necessary to fulfill its purpose, including the duration of our business relationship, legal compliance requirements (such as tax records for 7 years), dispute resolution, and legitimate business purposes. Project files and deliverables are typically retained for 2 years after project completion, after which they may be archived or deleted. Contact us if you require longer retention.
7. Data Security
We implement appropriate technical and organizational measures to protect your information, including encryption of data in transit and at rest, secure password practices, regular security assessments, limited access on a need-to-know basis, secure cloud storage, and contractual security obligations with service providers. While we maintain industry-standard protections, no method of transmission or storage is 100% secure.
8. Your Rights
Depending on your location, you may have the right to access your personal information, rectify inaccurate data, request erasure (right to be forgotten), restrict processing, receive your data in a portable format, object to processing based on legitimate interests or for marketing, and withdraw consent at any time. To exercise these rights, contact us at info@jeskolabs.com and we will respond within 30 days.
9. International Data Transfers
As we operate in Costa Rica, Spain, and the United States, your information may be transferred to and processed in countries other than your residence. We ensure appropriate safeguards for international transfers, including Standard Contractual Clauses approved by the European Commission, transfers to countries with adequate data protection, and other legally recognized mechanisms.
10. Third-Party Links
Our website may contain links to third-party websites, plugins, or applications. We do not control these external sites and are not responsible for their privacy practices. We encourage you to read the privacy policy of every website you visit.
11. Children's Privacy
Our services are not directed to individuals under the age of 18, and we do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us immediately and we will take steps to delete it.
12. Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes in our practices or applicable laws. When we make changes, we will update the "Last Updated" date, post the revised policy on our website, notify existing clients of material changes by email, and provide notice of significant changes on our website. We encourage you to review this policy periodically.
13. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, contact Jesko Labs at info@jeskolabs.com or visit jeskolabs.com. Thomas Vincent serves as the Data Controller. For GDPR-related inquiries, EU residents also have the right to lodge a complaint with their local data protection authority.
